Your Use of This Site Is Governed By An Agreement To Arbitrate Disputes. You Agree To Submit All Disputes Concerning This Agreement, Your Use of This Web site, and Any Products or Services You Purchase Through the Web site To Confidential, Binding Individual Arbitration, And You Agree To Give Up Your Right To Represent Other Persons In A Class Action or Similar Proceeding.

TERMS OF USE
Please carefully read the following Terms of Use before using the JordanJeanJacques.com website (the “Site”). By accessing this Site, you agree to be bound by these Terms of Use. These Terms of Use may be updated from time to time. Accordingly, you should check the date of the Terms of Use (which appear at the end of this document) and review any changes since the last version. If at any time you do not agree to these Terms of Use, please do not use this Site.

This Site is operated by Jordan Jean-Jacques LLC (“Jean-Jacques”). Throughout the Site, the terms “we,” “us,” and “our” refer to Jean-Jacques. Jean-Jacques offers this Site, including all information, tools and services available from this Site, to you, the user, conditioned upon your acceptance of all the terms, conditions, policies, and notices stated here. Your continued use of this Site constitutes your agreement to these Terms of Use.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION ON THIS SITE
We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk. This Site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on the Site. You agree that it is your responsibility to monitor changes to the Site.

ORDERS, PROHIBITION ON RESELLING, AND PRICE
The information on this Site does not constitute a binding offer to sell products described on the Site or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. You may not purchase any item from this Site for resale by you or any other person, and you may not resell any item purchased from this Site. The prices displayed on the Site are quoted in US dollars and are intended to be valid and effective only in the United States. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.

PRODUCT INFORMATION
IN SOME CASES, MERCHANDISE DISPLAYED FOR SALE ON THE SITE MAY NOT BE AVAILABLE. THE PARTICULAR TECHNICAL SPECIFICATIONS AND SETTINGS OF YOUR COMPUTER AND ITS DISPLAY COULD AFFECT THE ACCURACY OF ITS DISPLAY OF THE COLORS OF PRODUCTS OFFERED ON THE SITE.
USE OF MATERIAL ON THE SITE
All content on this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code, and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by Jean-Jacques, its licensors, or its content providers and is protected by copyright, trademark, and other applicable laws. You may access, copy, download, and print the material contained on the Site for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark, or other proprietary notice that appears on the material you access, copy, download, or print. Any other use of content on the Site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the Site, or use of the Site for purposes competitive to Jean-Jacques, is expressly prohibited. Jean-Jacques reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site, or prohibit any person from using this Site for any reason whatsoever. Jean-Jacques, or its licensors or content providers, retain full and complete title to the material provided on the Site, including all associated intellectual property rights, and provide this material to you under a license that is revocable at any time in Jean-Jacques’s sole discretion. Jean-Jacques neither warrants nor represents that your use of materials on this Site will not infringe rights of third parties not affiliated with Jean-Jacques.

You may not use contact information provided on the Site for unauthorized purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the Site or to surreptitiously intercept any system, data, or personal information from the Site. You agree not to interrupt or attempt to interrupt the operation of the Site in any way. Jean-Jacques reserves the right, in its sole discretion, to limit or terminate your access to or use of the Site at any time without notice. You are personally liable for any orders that you place or charges or other liabilities that you incur prior to termination. Termination of your access or use will not waive or affect any other right or relief to which Jean-Jacques may be entitled, at law or in equity.

MATERIAL YOU SUBMIT
You acknowledge that you are responsible for any material you may submit via the Site, including the legality, reliability, appropriateness, originality, and copyright of any such material. You may not upload to, distribute, or otherwise publish through this Site any content that (i) is false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal, or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of spam. You may not use a false email address or other identifying information, impersonate any person or entity, or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Site.

If you do submit material, and unless we indicate otherwise, you grant Jean-Jacques and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such material throughout the world in any media. You grant Jean-Jacques and its affiliates the right to use the name you submit in connection with such material, if they so choose. All personal information provided via this Site will be handled in accordance with the Site’s online Privacy Notice. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate any provision herein and will not cause injury to any person or entity; and that you will indemnify Jean-Jacques for all claims resulting from content you supply.

CONDUCT ON THE SITE
Some features that may be available on this Site require registration. By registering at and in consideration of your use of the Site, you agree to provide true, accurate, current, and complete information about yourself.

Some features on this Site require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft, or unauthorized use of your password, notify Jean-Jacques immediately. Jean-Jacques may assume that any communications Jean-Jacques receives under your password have been made by you unless Jean-Jacques receives notice otherwise.

You or third parties acting on your behalf are not allowed to frame this Site or use our proprietary marks as meta tags, without our written consent. These marks include, but are not limited to, “Jean-Jacques,” . You may not use frames or utilize framing techniques or technology to enclose any content included on the Site without Jean-Jacques’s express written consent. Further, you may not utilize any Site content in any meta tags or any other “hidden text” techniques or technologies without Jean-Jacques’s express written consent.

LINKS
This Site may contain links to other websites, some of which are operated by Jean-Jacques or its affiliates and others of which are operated by third parties. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We have not necessarily reviewed all the information on those other sites and are not responsible for the content of those or any other sites or any products or services that may be offered through those or any other sites. Inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites. Different terms and conditions may apply to your use of any linked Sites. Jean-Jacques is not responsible for any losses, damages, or other liabilities incurred as a result of your use of any linked sites.

TRADEMARKS AND COPYRIGHTS
Trademarks, logos, and service marks displayed on this Site are registered and unregistered trademarks of Jean-Jacques LLC, their licensors or content providers, or other third parties. All of these trademarks, logos, and service marks are the property of their respective owners. Nothing on this Site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo, or service mark displayed on the Site without the owner’s prior written permission, except as otherwise described herein. Jean-Jacques reserves all rights not expressly granted in and to the Site and its content. This Site and all of its content, including but not limited to text, design, graphics, interfaces, and code, and the selection and arrangement thereof, is protected as a compilation under the copyright laws of the United States and other countries.

INFRINGEMENT NOTICE
We respect the intellectual property rights of others and request that you do the same. If you think your work has been copied in a manner that constitutes copyright infringement, you may notify our Legal Department, who can be reached at:

925 Meadowsong Cir

Lawrenceville, GA 30043

Or by email at CustomerService@jordanjeanjacques.com

In order for us to more effectively assist you, the notification must include ALL of the following:

A physical or electronic signature of the copyright owner or the person authorized to act on the owner’s behalf;
A description of the copyrighted work you claim has been infringed;
Information reasonably sufficient to locate the material in question on the Site;
Your name, address, telephone number, email address, and all other information reasonably sufficient to permit Jean-Jacques to contact you;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.
Jean-Jacques is under no obligation to post, forward, transmit, distribute, or otherwise provide any material available on this Site, including material you provide to us, and so we have an absolute right to remove any material from the Site in our sole discretion at any time.

DISCLAIMERS
YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. Jean-Jacques EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THE SITE ARE NONINFRINGING, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING; THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE SITE WILL BE SECURE; THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THE SITE WILL BE COMPLETE, ACCURATE, OR TIMELY. IF YOU DOWNLOAD ANY MATERIALS FROM THIS SITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM JEAN-JACQUES OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY OF ANY KIND. JEAN-JACQUES DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY, OR OTHERWISE.

IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE SITE. YOU ACKNOWLEDGE AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE SITE MAY NOT BE SECURE AND MAY BE INTERCEPTED BY UNAUTHORIZED PARTIES. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR OWN RISK AND THAT THE SITE IS MADE AVAILABLE TO YOU AT NO CHARGE. RECOGNIZING SUCH, YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER JEAN-JACQUES NOR ITS AFFILIATES, SUPPLIERS, OR THIRD-PARTY CONTENT PROVIDERS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SITE, OR ANY OTHER SITE YOU ACCESS THROUGH A LINK FROM THIS SITE OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF COMMUNICATIONS YOU SEND TO US, OR THE DELAY OR INABILITY TO USE THE SITE, OR FOR ANY INFORMATION, PRODUCTS, OR SERVICES ADVERTISED IN OR OBTAINED THROUGH THE SITE, JEAN-JACQUES’ REMOVAL OR DELETION OF ANY MATERIALS SUBMITTED OR POSTED ON ITS SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF JEAN-JACQUES, ITS AFFILIATES, OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION-LINE FAILURE, NETWORK OR SYSTEM OUTAGE, YOUR LOSS OF PROFITS, OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OR USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT NEITHER JEAN-JACQUES NOR ITS SUPPLIERS SHALL BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER OF THE SITE. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY OF THE ABOVE CLAIMS OR ANY DISPUTE WITH JEAN-JACQUES IS TO DISCONTINUE YOUR USE OF THE SITE. YOU AND Jean-Jacques AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES OR THE CAUSE OF ACTION IS PERMANENTLY BARRED. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, ALL OR A PORTION OF THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Jean-Jacques and its affiliates and their officers, directors, employees, contractors, agents, licensors, service providers, subcontractors, and suppliers from and against any and all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees and court costs, arising or resulting from your use of the Site and any violation of these Terms of Use. If you cause a technical disruption of the Site or the systems transmitting the Site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption. Jean-Jacques reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Jean-Jacques in the defense of such matter.

APPLICABLE LAW
The laws of the State of Georgia govern these Terms of Use and your use of the Site. We recognize that it is possible for you to obtain access to this Site from any jurisdiction in the world, but we have no practical ability to prevent such access. This Site has been designed to comply with the laws of the State of Georgia and of the United States. If any material on this Site, or your use of the Site, is contrary to the laws of the place where you are when you access it, the Site is not intended for you, and we ask you not to use the Site. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

DISPUTES
Jean-Jacques, including its subsidiaries, affiliates, agents, employees, predecessors in interest, successors and assigns, and you agree that any and all disputes or claims relating in any way to these Terms of Use, your use of the Site, or to any products or services sold or distributed by us through any retail channel or through the Site, or to any dispute of any nature between you and Jean-Jacques, including disputes concerning the scope or applicability of this agreement to arbitration (“Disputes”), as well as questions as to the arbitrability of any and all Disputes, and even if the events giving rise to Disputes occurred before this Terms of Use became effective, will be resolved in a confidential, individual and fair arbitration process, and not in court. Each of us agrees to give up our right to sue in court (except small claims court), our right to have our claims heard by a jury, and our right to represent, in a class action or otherwise, anyone but ourselves.

The only exceptions to this arbitration agreement are that (i) each of you and we retain the right to sue in small claims court and (ii) each of you and we may bring suit in court against the other to enjoin infringement or other misuse of intellectual property rights.

This agreement evidenced a transaction in interstate commerce, and thus the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16, and federal arbitration law apply and govern the interpretation and enforcement of this Terms of Use.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms of Use as a court would.

COMMENCING DISPUTES
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent. During the first 45 days after we receive your notice (the “Pre-Arbitration Period”), we may try to reach a settlement of the dispute. If we do not resolve the dispute ourselves within the Pre-Arbitration Period, you may commence arbitration. The arbitration will be conducted by Judicial Arbitration and Mediation Services, Inc. (“JAMS”), pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2020 (the “JAMS Rules”), as modified by this Agreement. The JAMS Rules are available at at http://www.jamsadr.com/rules-streamlined-arbitration/ www.adr.org or by calling 1-800-352-5267.

Arbitration firms ordinarily charge fees to both sides to conduct arbitrations. The claimant in arbitration heard by JAMS has to pay $250 to start a case, whether the claimant wins or loses. In the event you commence arbitration for an amount less than $10,000, after we receive notice that you have done so, we will reimburse you for your payment of this filing fee and we will pay JAMS any case management fees associated with the arbitration and the professional fees for the arbitrator’s services, pursuant to the JAMS Rules. We will not seek to recover the filing fee we reimbursed to you unless the arbitrator determines that you brought your claim frivolously or for an improper purpose.

Each of us may incur attorneys’ fees during the arbitration. Each of us will bear our own attorneys’ fees, except in the following circumstances. If applicable law permits a prevailing party to recover attorneys’ fees, the prevailing party may seek fees as applicable law permits. If applicable law does not permit a prevailing party to recover its attorneys’ fees, but you prevail in the arbitration and win an award at least 25% greater than our highest pre-arbitration settlement offer, then we will pay your reasonable attorneys’ fees for time reasonably expended at rates that prevail for attorneys in your home county, in an amount not to exceed the greater of $10,000 or 20% of the arbitrator’s damages award to you. If we prevail in the arbitration, we will seek to recover our reasonable attorneys’ fees and reimbursement of arbitration costs only if applicable law permits a prevailing party to see fees or if the arbitrator finds that you brought a claim frivolously or for an improper purpose and applicable law does not preclude us from seeking our fees and costs.

THE ARBITRATION
The arbitration will be conducted by one neutral arbitrator selected with the participation and involvement of both parties pursuant to the JAMS Rules.

If your claim is for $10,000 or less, we agree, pursuant to the JAMS Rules, that the dispute should be resolved without an oral hearing, unless the arbitrator requests otherwise. Any in-person hearing for a claim of less than $10,000 must be conducted in Lawrenceville, Georgia. If your claim is for more than $10,000, the manner and place of the hearing will be determined in accordance with the JAMS Rules.

Regardless of how the arbitration proceeds, the arbitrator shall issue a reasoned written decision sufficient to explain his or her findings and conclusions. The arbitrator’s decision and award are final and binding, subject only to the limited court review permitted under the FAA, and judgment on the award may be entered in any court of competent jurisdiction.

CLASS ACTION WAIVER: NO CONSOLIDATION OF ARBITRAL CLAIMS
We agree that the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator may not order us to pay any monies to or take any actions with respect to persons other than you, unless we explicitly consent in advance, after an arbitrator is selected, to permit the arbitrator to enter such an order. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, REPRESENTATIVE OR MULTI-CLAIMANT PROCEEDING. Further, unless we both agree in writing, the arbitrator may not consolidate other persons’ claims with yours or ours, and may not otherwise preside over any form of a representative, multi-claimant or class arbitration proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial and we each irrevocably consent to the exclusive jurisdiction of the courts located in Gwinnett County, Georgia.

CHANGES TO THESE TERMS OF USE
We reserve the right, in our sole discretion, to change these Terms of Use at any time by posting revised terms on the Site. It is your responsibility to check periodically for any changes we may make to these Terms of Use. Your continued use of this Site following the posting of changes to these Terms of Use or other policies means you accept the changes.

In the event we make material changes to the Terms of Use, notice of these changes will be posted on the homepage of this website and the revised Terms of Use will take effect 30 days after their publication on this Site.

ENTIRE AGREEMENT AND ADMISSIBILITY
This agreement and any policies or operating rules posted on this Site constitute the entire agreement and understanding between you and Jean-Jacques with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings based on or relating to use of the Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

SEVERABILITY
If any provision of this agreement is unlawful, void, or unenforceable, the remaining provisions of the agreement will remain in place.

HOW TO CONTACT US
If you have questions or comments about these Terms of Use or this Site, please contact a Customer Assistance at by sending an email to: CustomerService@jordanjeanjacques.com

JEAN-JACQUES OPERATING GUIDELINES

JEAN-JACQUES CORPORATION and its affiliates and subsidiaries are dedicated to conducting our operations throughout the world on principles of ethical business practices and the recognition of the dignity of their employees. We expect our business partners and their suppliers, product suppliers, material and trim suppliers, service providers, and subcontractors to respect and adhere to our guidelines and to all applicable laws and regulations in the operation of their business.   If the Company’s Guidelines or Policies conflict with a law, the highest standard shall prevail. 

Our business partners and their affiliates must be transparent in all record keeping and embrace a fundamental effort toward operational efficiencies, social compliance, environmental sustainability and continuous improvement.

1. LEGAL AND ETHICAL STANDARDS

Our Suppliers must comply with all international, national and local laws including but not limited to:  International Trade, Hazardous Substances, Product Safety, Anti-bribery, Conflicts of Interest, Labor and Intellectual Property.  

International Trade Compliance – Suppliers must comply with all applicable international laws relating to the import and export of products including country of origin labeling and product labeling. Suppliers are expected to participate in the Customs-Trade Partnership Against Terrorism Program (C-TPAT) as directed by the US Department of Homeland Security for all products and services.

Product Safety and Continuing Hazardous Substances Guarantee – Suppliers must comply with applicable laws and regulations relating to product safety and hazardous substances for the state and the country of sale. We abide by the American Apparel and Footwear Association’s Restricted Substance Listing and REACH regulations.

Conflicts of Interest / Anti-Bribery – Suppliers shall never offer or except, either directly or indirectly, compensation of any value (gifts, discounts, services, loans, payments) to or from any Ralph Lauren employee or affiliate, service provider or to government or political officials.

Subcontracting – Suppliers may only subcontract to preapproved suppliers for manufacturing or services according to our corporate requirements.  Suppliers are responsible for ensuring that their subcontracted suppliers meet the same criteria herein. We have zero tolerance for unapproved and/or unauthorized subcontractors.

1. LABOR STANDARDS

Employment Relationships – All engagement and employment of work must be strictly voluntary.  Obligations to employees under labor or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of schemes designed to circumvent national or local wages, benefits or other labor laws.  Suppliers should use temporary contracts only when absolutely necessary and to gradually provide permanent employment.

Wages and Benefits – Suppliers must comply with all laws regulating national and local wages, overtime compensation, and legally mandated benefits.  Wage and benefit policies must be consistent with prevailing national standards.  Wages should be paid timely and include a wage calculation for each pay period.

Working Hours – All regular and overtime hours must be voluntary and in accordance with national laws. Employees must not be required to work excessive working hours and overtime and have at least one day off in seven.

Transparent Record Keeping – We have zero tolerance for incomplete record keeping.  We expect that all record keeping will be accurate and transparent at all times.

Health and Safety – Suppliers must ensure that their employees are provided a safe and healthy work environment.  Workers are not subject to unsanitary or hazardous living or working conditions.  Supplier-provided housing facilities shall be in a separate building and not attached to factory or warehouse facilities.  Every supplier has an obligation to building and fire safety and must practice emergency evacuations regularly and inspect exit doors for proper emergency use several times daily.

Child Labor – Suppliers must not use child labor, defined as employees under the age of 16.  Employees between the ages of 16 and 18 should not be subject to night work or hazardous work. Apprenticeship programs will be reviewed on an individual basis.

Freedom of Association – Suppliers should respect the legal rights of employees to freely, and without harassment, participate in organizations of their choice and to bargain collectively.  Where the right to freedom of association and collective bargaining is restricted under law, the supplier allows the development of parallel means for independent and free association and bargaining.  Workers who have made the decision to participate in such organizations shall not be the object of discrimination or disciplinary actions.  Representatives of the organizations shall have access to their members under conditions of local laws or mutual agreement between the employer and the organization.

Forced or Bonded Labor – Suppliers will not work with or arrange for purchase of any materials or services that supports or utilizes forced labor, bonded labor, or labor obtained through human trafficking, coercion or slavery.  All labor must be strictly voluntary. 

Disciplinary Practices – Suppliers will not employ any form of physical or mental coercion, or punishment or monetary fines against employees.

Discrimination and Harassment – Suppliers will not practice any form of discrimination or harassment in hiring and employment, including pay, based on race, color, religion, sex, gender, sexual orientation, age, marital status, disability, and ethnic or national origin or any other characteristic protected by law.

1. ANIMAL WELFARE AND ENVIRONMENTAL STANDARDS

Our Suppliers must embrace a fundamental concern for animal welfare and for environmental protection and conduct their operations consistent with local and internationally recognized environmental laws and best practices.  They must also operate and source in such a manner that respects the environment and local communities, with particular concern to avoid deforestation, pollution, habitat loss and rising greenhouse gas emissions.

Animal Sourcing Principles – Suppliers must share our commitment to principles, practices and regulations that require animals in our supply chain to be treated ethically and humanely. We expect suppliers to comply with the Five Animal Freedoms in the care of any animals.

Environmental Permits – Suppliers must comply with all applicable environmental laws and regulations in the country where they operate.  All relevant licenses and permits must be current.

Wastewater Management – Suppliers should strive to use water efficiently. All discharges of wastewater must be in compliance with relevant local laws or Business for Social Responsibility Guidelines.

Waste Management – Suppliers should strive to minimize waste and have procedures in place to properly dispose of both hazardous and nonhazardous waste.

Chemical Management – Chemicals must be properly stored and labelled.  Chemicals used in our product must comply with the American Apparel and Footwear Association’s Restricted Substance Listing and REACH regulations.

Last Revision: July 2020

PURPOSE
At Jordan Jean-Jacqeus LLC (“Jean-Jacques”), we are committed to providing exceptional customer service to all of our clients. Making services accessible to persons with disabilities is an important part of this commitment to superior customer service.

We strive to provide our services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services in the same place and in a similar way as other clients.

This policy establishes our commitment to accessible customer service under the Accessibility for Ontarians with Disabilities Act, 2005 and the customer service standard requirements under Ontario Regulation 191/11, The Integrated Accessibility Standards Regulations.

APPLICATION
Jean-Jacques’ Accessible Customer Service Policy (“the Policy”) applies to all of our employees and managers, and to any third parties (e.g., contractors) who we may arrange to provide our goods and services on our behalf. This policy applies to the extent that members of the public interact with our representatives directly and are able to directly access our services, products, and premises.

COMMUNICATION
When communicating with people with disabilities, we will do so in ways that take into account their disability. Accordingly, we will train any staff who communicate with clients on how to interact and communicate with people with various types of disabilities.

ASSISTIVE DEVICES
People with disabilities are welcome to use their own personal assistive devices (e.g., white cane, wheelchair, hearing and visual aids) in order to access or use our facilities and obtain our services, to the extent that those facilities and services are made available and accessible to the general public. We will train our staff to become familiar with various assistive devices that may be used by clients with disabilities while accessing our services. We will also ensure that staff know how to use assistive devices that are available for clients on our premises.

SERVICE ANIMALS AND SUPPORT PERSONS
People with disabilities who are accompanied by a service animal are welcome on all parts of our premises that are open to the public and other third parties. Clients may keep the animal with him/her unless excluded by law, in which case, we will consider alternative measures to access to our services. Our staff and others dealing with the public on our behalf will be trained on how to interact with people with disabilities who are accompanied by a service animal.

Any person with a disability who is accompanied by a support person will be allowed to enter our facilities with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

NOTICE OF TEMPORARY DISRUPTION
In the event of a planned or unexpected disruption in facilities or services usually used by people with disabilities, Jean-Jacques will post a notice about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at or near the affected facility or service and/or through other means (e.g., website) where necessary.

TRAINING FOR STAFF
We will provide training to all Jean-Jacques employees, all persons who are involved in the development and approval of Jean-Jacques policies, and all other persons who provide goods, services or facilities on behalf of Jean-Jacques. This training will be provided shortly after staff commence their duties and/or upon changes to this Policy, practices and procedures.

TRAINING WILL INCLUDE THE FOLLOWING:
The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

How to interact and communicate with people with various types of disabilities

How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

How to use various assistive devices available on our premises, if any

What to do if a person with a disability is having difficulty in accessing our facilities and services

Ralph Lauren policies, practices and procedures relating to the customer service standard.

FEEDBACK PROCESS
We welcome any feedback on our goods, services, and facilities from people with disabilities. Please send your comments to the following:

Jordan Jean-Jacques

Global People Practices (“GPP”)

925 Meadowsong Cir

Lawrenceville, Georgia 30043

Alternatively, as another option you can also email GPP at: CustomerService@JordanJeanJacques.com

All feedback, including complaints, will be handled as quickly as possible. We will consider your comments carefully, and you can expect to hear from us within a reasonable period of time. Please understand that some inquiries may take longer to address.

Note: copies of documents required under the Accessibility for Ontarians with Disabilities Act, 2005 are available upon request. Please notify us in advance if you require such documents in an alternative or accessible format.

Current Version Date: June 28, 2018